Specialist Ping-Pong Syndrome
The Neurotypical Ritual of Passing the Problem Until the Person Gives Up
Transcript, obtained via field recording device (your own memory, several hours later, in the shower, replaying every word):
“So I actually think Billing handles that.”
“Okay, I was just transferred here from Billing.”
“Oh! Then it’s probably Member Services.”
“I was transferred here from Member Services forty minutes ago. By you. I recognize your voice.”
“...Let me put you on hold.”
This is not a malfunction. This is the system working exactly as intended. Here’s why.
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